Term and Conditions

Last Updated: [Insert Date]

Welcome to Model Train Store! These Terms and Conditions outline the rules and regulations for using our website at railroadtoymodels.com and purchasing our model railway products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to individuals aged 18+ or minors with parental supervision. We serve customers worldwide except certain Asian countries and remote regions due to shipping limitations.

1.2 Intellectual Property Rights

All content on our site (images, product descriptions, logos) is owned by Model Train Store or our suppliers. You may view and print pages for personal use only. Reproduction for commercial purposes without permission is strictly prohibited.

1.3 User Responsibilities

• Provide accurate account and shipping information
• Not attempt to interfere with site security or functionality
• Not use our products for any unlawful purpose
• Comply with all applicable laws regarding model railway standards

2. Products and Services

2.1 Product Descriptions

We specialize in quality model railway products including:

• Controllers, decoders, and electrical components
• Hornby OO track and accessories
• N gauge locomotives, coaches, and wagons
• OO and N scale buildings, scenery, and figures
• Point motors and switches

We make every effort to display products accurately, but colors may vary slightly due to monitor differences. Product dimensions and specifications are approximate.

2.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a full refund.

2.3 Age Recommendations

Some products contain small parts not suitable for children under 14. Please check product descriptions for age recommendations and supervise children accordingly.

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email
2. We process orders within 1-2 business days (excluding weekends/holidays)
3. You’ll receive shipping confirmation with tracking when dispatched

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing and Currency

All prices are in USD. International customers should be aware of potential currency conversion fees from their bank.

3.4 Order Cancellation

You may cancel unshipped orders by emailing [email protected]. Once shipped, standard return policies apply.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

4.2 International Considerations

International customers:

• May be subject to customs fees (your responsibility)
• Should check local import regulations for model railway items
• Will receive refunds in USD (subject to currency fluctuations)

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond stated timeframes), contact us immediately. We’ll work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unused in original packaging
• All original tags/accessories are included
• Proof of purchase is provided

5.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

• Opened electrical components and switches
• Installed point motors
• N scale figures and animals (due to small part handling)
• Any item not in original condition

5.3 Return Process

1. Email [email protected] with your order number and return details
2. Wait for approval and return instructions (within 24-48 hours)
3. Ship items to: Model Train Store Returns, 1663 White Oak Drive, Kansas City, US 64108
4. Refunds processed within 3 business days of receipt

5.4 Refund Details

• Original shipping costs are non-refundable
• Return shipping is your responsibility unless the error was ours
• Refunds issued to original payment method within 3-5 business days
• Allow 5-10 business days for bank processing

5.5 Damaged/Defective Items

If you receive damaged or defective items (e.g., missing Hornby track pieces or malfunctioning locomotives), email us immediately with photos. We’ll arrange replacements at no cost.

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply where specified. For electrical components, warranties may be void if improperly installed.

6.2 Limitation of Liability

Model Train Store is not liable for:

• Indirect, incidental, or consequential damages
• Improper installation or use of products
• Customs delays or fees
• Minor variations in product appearance

Our total liability is limited to the purchase price of the product in question.

6.3 Force Majeure

We’re not responsible for delays or failures in performance resulting from events beyond our reasonable control (natural disasters, strikes, etc.).

7. General Provisions

7.1 Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your information.

7.2 Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

7.3 Governing Law

These terms are governed by the laws of the State of Missouri. Any disputes shall be resolved in Kansas City courts.

7.4 Contact Us

For questions about these terms or your orders:

Email: [email protected]
Mail: Model Train Store, 1663 White Oak Drive, Kansas City, US 64108