Privacy Policy

Last Updated: [Insert Date]

Welcome to Model Train Store (“we”, “us”, or “our”) at railroadtoymodels.com. We are committed to protecting the privacy of our model railroad enthusiasts worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our quality model railway products.

1. Information We Collect

To provide you with the best shopping experience for your model railway needs, we collect:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you purchase Hornby OO track, N gauge locomotives, or other products.
• Order Information: Details about your purchases of OO buildings, N scale wagons, or other model train accessories.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
• Communication Data: Any correspondence when you contact us about Graham Farish products or other inquiries.

2. How We Use Your Information

We use your information to:

• Process and ship your orders of N gauge trains, OO scale kits, and other model railway components
• Provide customer support for your purchases of switches, point motors, and electrical components
• Improve our website and product offerings for model railroad enthusiasts
• Send order confirmations and shipping updates for your Hornby or Graham Farish products
• Prevent fraud and enhance security for all transactions
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To complete transactions for Visa, MasterCard, JCB, or PayPal payments
• Shipping Providers: To deliver your N scale buildings, OO gauge accessories, or other products
• Service Providers: Companies that help us operate our website and business
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely using industry-standard measures:

• All transactions are encrypted using SSL technology
• Payment information is processed through PCI-compliant systems
• We retain your information only as long as necessary to serve you and comply with legal requirements

5. Your Rights

As a valued model railroad customer, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data, subject to legal requirements
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart for your N gauge locomotives or OO scale buildings)
• Analytics Cookies: Help us understand how customers use our site to improve our offerings
• Marketing Cookies: Allow us to show relevant ads for model train products

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve model railroaders globally (excluding some remote regions), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 who may be interested in model trains.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made.

Thank you for trusting Model Train Store with your model railroad hobby needs. We treat your privacy with the same care we use when packaging your prized locomotives and scenery details.